Terms of Service

AutoReplyr is an automated SMS follow-up platform that helps local service businesses recover missed calls. When a call to your business goes unanswered, AutoReplyr sends an automated SMS to the caller on your behalf, initiates a qualification conversation, and surfaces leads in your dashboard.

The Service integrates with your existing VoIP phone system via API or webhook. AutoReplyr does not port, replace, or take ownership of your phone number. You retain full control of your number and phone system at all times.

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your business. By using the Service you represent that all information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately via autoreplyr.com if you suspect unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your account.

AutoReplyr sends SMS messages on your behalf to individuals who have called your business phone number. By using the Service you acknowledge and agree to the following:

• You are responsible for ensuring your use of the Service complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state laws.
• The initial SMS sent to a missed caller is a service-related communication initiated in response to a call attempt. You are solely responsible for ensuring your business's communication practices comply with applicable telemarketing and messaging regulations.
• You must provide a clear opt-out mechanism. AutoReplyr includes STOP opt-out handling automatically. Callers who reply STOP will receive one final confirmation message and no further messages.
• Message and data rates may apply to recipients. Message frequency depends on the conversation flow you configure.
• You may not use AutoReplyr to send spam, unsolicited marketing messages, or any content that violates applicable law.

You agree not to use the Service to:

• Send messages that are harassing, abusive, threatening, defamatory, or otherwise objectionable
• Impersonate any person or entity
• Violate any applicable law or regulation
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Resell or sublicense access to the Service without our written consent

AutoReplyr is offered on a subscription basis. Your subscription begins after completing the checkout process. Billing occurs automatically at the start of each billing period (monthly or annual, as selected).

New subscribers receive a 7-day free trial. A valid payment method is required to start the trial. You will not be charged until the trial period ends. You may cancel at any time before the trial ends to avoid being charged.

All fees are non-refundable except as required by law or as stated in our cancellation policy. We reserve the right to change pricing with 30 days' notice to your registered email address.

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until that date.

We reserve the right to suspend or terminate your account immediately if you violate these Terms.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to our collection and use of data as described therein.

The AutoReplyr platform, including its software, design, trademarks, and content, is owned by AutoReplyr and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your internal business purposes during your subscription period.

AutoReplyr integrates with third-party VoIP providers (OpenPhone, RingCentral, Zoom Phone, and others). Your use of those platforms is governed by their respective terms of service. We are not responsible for the availability, functionality, or policies of third-party services.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We are not responsible for missed or delayed messages due to carrier issues, network outages, or third-party platform limitations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AUTOREPLYR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless AutoReplyr and its operators, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party rights.

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice in your dashboard. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Tennessee.

Questions about these Terms? Contact us through autoreplyr.com.